Hi All,
Broadband providers are a funny bunch and promise you a great speed on sign up but it never ever seems to happen ? I am with Sky and on an unlimited download package with a supposedly max speed of 15 mbs download speed
and if the speed falls below 10% of the 15mbs for 3 consecutive days they claim they will refund you a months broadband fee ?
Any way over the weekend the speed dropped right down to 2.5 mbs and I tried everything I could think of to find out what was the matter without any joy, Sky`s Status page said broadband was working fine ?
so whilst I am checking things out I found a page in the router that showed you your broadband speed for the last six months and mine never got above 11mbs over the last six months, any way today the speed gradually picked up
to about 10mbs which is just about what I expected and was used to. so armed with this I phoned Sky and gave the the story and after doing a line check sky rang me back and said Sky would not charge me next months broadband fee
as I was not getting what I should and they would send an engineer out to check it out and see what could be done and to top it all I was told the engineer would be coming tomorrow afternoon ?
So it pays you to keep an eye on things and make use of any offers or promises they make, well done Sky
All the Best Brian007